Refund Policy

Refund Policy · Last updated: August 18, 2026

1. Billing and Renewal

Subscriptions are billed monthly. All payments are processed through an external payment provider. Monthly subscriptions renew automatically at the end of each billing period and are charged at the then-current rate until cancelled.

Each plan includes a monthly usage allowance. When you use it up, the Service pauses; no overage is charged automatically. To keep going, you can move to a higher plan or purchase an additional Stream Pass. Usage resets each month on your billing date.

You may cancel your subscription at any time through your account settings or customer support. Cancellation stops the next renewal, and you keep access until the end of the period you have already paid for.

2. Refund Conditions

Refunds are handled as follows, based on whether you have started streaming.

• Stream Pass (one-time): If you have not started streaming at all after purchase, you receive a full refund. Once you have started streaming, the pass is considered used and is not refundable.
• Starter, Pro, Unlimited (subscriptions): If you have not started streaming at all during the billing period you paid for, you receive a full refund of that payment. Once you have started streaming, that payment is not refundable and no pro-rated refund is given for the remainder of the period. You may cancel at any time, and cancellation stops charges from the next billing cycle onward.

3. What Counts as "Starting to Stream"

In this section, "starting to stream" means the moment a speech recognition session actually begins. The reference point is when you start a broadcast in Studio, speech recognition begins, and the first entry is created in our usage records; those records are what we rely on. Signing in, opening the overlay page, or changing subtitle settings alone does not count as starting to stream.

4. How to Request a Refund

Please send refund requests to help@jamagi.live. Where applicable law requires a refund on terms different from the above, that law prevails.

General billing and cancellation terms are set out in the Terms of Service. Read the Terms of Service